• Threshold Delivery is required for oversized rugs and has a flat rate of $199 for unlimited items. Oversized rugs include: 9' x 13', 10' x 14', 9' round & large custom rugs.
• Total shipping costs will be determined by adding the $199 to the Standard Shipping Rate shown on the table on the Returns Page. Should your order qualify for free shipping, you would just pay the $199 flat rate (excluding remote areas).
• Large rugs are delivered via freight carrier to the first dry area outside your home. You will be contacted by the carrier to schedule delivery approx. 3 days prior to delivery. In-stock rugs 9x13 (or larger) arrive within approximately 14-21 days of your order.
• Available in contiguous United States only. For island deliveries or remote locations, please contact our customer care team for a custom quote.
• Contact Customer Care. For more information please call 1.800.818.8288, Monday - Friday 8:30 a.m. to 5 p.m. EST.

We offer White Glove Delivery, a premium service for oversized rugs.
Please contact us at customercare@companyc.com for a quote.

• Cost of White Glove Delivery starts at $600
• Your item is safely brought into your home by a skilled delivery team, unpacked in the room of your choice, and unrolled/installed. Packaging materials are removed, including a heavy cardboard casing used to protect large rugs. This service provides for one-flight of stairs and installation times of up to fifteen minutes. You will be contacted by the carrier to schedule delivery approx. 5 days prior to delivery. Available only in the 48 contiguous United States.
• Island deliveries or remote locations may cost more. Please request a "White glove delivery quote" in your order notes.

• Review your order with you, and explain lead times and applicable deposit policies.
• Determine and confirm that your products ordered will fit in your desired room.
• Provide you with an overview of the White Glove Delivery process and establish a “clear path to delivery” for the delivery team by determining:

1. Will your new furniture or rug fit through the best entry door to your home?
2. If your building is serviced by an elevator, will your furniture or large rug fit inside?
3. Are there any stairs in the delivery path, and if so how many flights?
4. How wide are the stairs to be used, and will they accommodate your purchase?
5. Are there banisters that need to be considered?
6. Are there any tight corners in either your hallways or on stairs?
7. Are there any low ceilings or hanging light fixtures overhead in hallways or stairwells?
8. Is there anything else we need to know?

As your delivery date approaches, the White Glove team will call to schedule a final date and time to deliver your product. To expedite your successful delivery, the White Glove team will verify that:

1. Your delivery address can be found on Google maps. You may be asked to confirm directions when scheduling your delivery, especially if your home is new construction.
2. Your street and point of delivery are able to accommodate the delivery truck, and will be free of mud, snow, or any other environmental conditions that would hinder delivery.
3. You are responsible for clear path to & in rooms and must make modifications prior to delivery.
4. White Glove team will deliver, unpack, inspect, assemble, place piece(s) in correct locations, and remove all packaging materials. White Glove team is not authorized to move other furniture, remove windows, doors, molding, lighting or other architectural details.
5. Pets will be confined to an area out of the path of delivery.
6. If for any reason White Glove team is delayed, they will call your contact number immediately.

Please note: Any location changes made to your delivery will result in additional fees (to be determined by the freight company) and a delay in the delivery of your rug.